RelviosRelvios
Slack + Help Desk

Slack Unified Mailbox
for Help Desk.

AI-powered ticket classification and automatic routing to the right agent. Connect Slack workspaces, channels, and DMs to your help desk unified mailbox. AI-powered classification and smart routing built for help desk workflows.

See how it works
SOC 2 ReadyEnd-to-end encrypted99.9% uptime SLA
Integrates with
Gmail
Outlook
Slack
Discord
WhatsApp
Instagram
Messenger
Telegram
SMTP / IMAP
Webhooks
Product Preview
0+
Channel integrations
0+
Messages processed daily
0.9%
Uptime guarantee
0ms
Avg. API response
Core Features

Slack unified mailbox for
help desk

Bring Slack into your help desk workflow. Our unified mailbox gives you AI triage, automatic routing, and draft replies across Slack and 9 other channels.

Unified Inbox

One API for email, chat, social messaging, bots, and webhooks. All messages normalized into a single schema.

AI Classification

Auto-tag by intent and sentiment. Context-aware draft replies generated instantly.

MCP Protocol

Native integration with Claude Code, Gemini CLI, OpenCode, Codex CLI, and ZeroClaw to empower AI agents.

Secure OAuth

Managed OAuth, encrypted credentials, webhook verification, and bot-token based channels where platforms require it.

Smart Routing

Route messages to team members or AI agents based on content, platform, or priority rules.

Real-Time Webhooks

HMAC-signed webhook notifications for new messages, connection changes, and status updates.

Integrations

Connect the channels
that matter

Gmail

Secure OAuth with automated incoming thread syncing.

Outlook

Connect Microsoft 365 Exchange mailboxes via OAuth.

SMTP/IMAP

Standard encrypted mail protocol for generic inboxes.

Slack

Sync channels and direct messages into the triage flow.

Discord

Listen to server channels using custom bot integrations.

WhatsApp

Read and respond to WhatsApp Business messages via Meta.

Instagram

Bring Instagram direct messages into the shared inbox.

Messenger

Handle Facebook Page messages from one workspace.

Telegram

Connect bot conversations through webhook or polling.

Webhooks

Inbound POST requests normalized into conversations.

For Developers

Three steps to
go live

01

Connect your channels

Securely link Gmail, Outlook, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, SMTP/IMAP servers, and webhook endpoints.

Terminal
$ POST /v1/connections { "provider": "gmail" }
02

Create an API key

Configure your workspace and get your access tokens from the settings panel.

Terminal
$ curl -X POST https://api.relvios.com/v1/keys
03

Read, route & reply

Fetch normalized streams, let AI draft replies, and track conversations via REST API or MCP protocol.

Terminal
$ GET /v1/threads?status=unread

Simple, transparent
pricing

Scale as your message volume grows. Save 30% on yearly plans.

Supercharge help desk
with Slack

Connect Slack to your help desk unified mailbox. Start your free trial — setup takes under 2 minutes.

Using Slack for Help Desk with a Unified Mailbox

Help Desk teams often rely on Slack as a key communication channel. But when Slack exists in isolation from your other channels, it creates blind spots and slows down your help desk workflow. A unified mailbox that includes Slack eliminates these gaps.

Relvios integrates Slack workspaces, channels, and DMs into a unified mailbox purpose-built for help desk. AI-powered ticket classification and automatic routing to the right agent. Every Slack message is classified by AI, routed by rules, and available for draft replies — just like messages from your other 9+ connected channels.

With REST API and MCP protocol support, developers can build custom help desk automations that leverage Slack messages alongside all other channels.

FAQ

Frequently Asked Questions

How does Slack integration help with help desk?
By connecting Slack to your help desk unified mailbox, every message is visible alongside your other channels. AI-powered ticket classification and automatic routing to the right agent. AI classification automatically prioritizes Slack messages for your workflow.
How does it compare to traditional help desk software?
Yes! Relvios is built for help desk teams. Our unified mailbox supports smart routing, AI-powered triage, and draft replies across Slack and all connected channels.
Can I automate Slack responses for help desk?
Absolutely. Our API and MCP protocol allow AI agents to read, classify, and respond to Slack messages programmatically. Perfect for automating routine help desk tasks.

Related Pages

Unified MailboxSlack Unified MailboxUnified Mailbox For Help DeskDiscord Unified Mailbox For Help Desk