RelviosRelvios
Unified Mailbox for Help Desk

Unified Mailbox for
Help Desk.

AI-powered ticket classification and automatic routing to the right agent. Relvios helps you power your help desk with a unified queue of tickets from every channel into a unified mailbox powered by AI classification, smart routing, and instant draft replies.

See how it works
SOC 2 ReadyEnd-to-end encrypted99.9% uptime SLA
Integrates with
Gmail
Outlook
Slack
Discord
WhatsApp
Instagram
Messenger
Telegram
SMTP / IMAP
Webhooks
Product Preview
0+
Channel integrations
0+
Messages processed daily
0.9%
Uptime guarantee
0ms
Avg. API response
Core Features

Built for
help desk workflows

Our unified mailbox is designed to power your help desk with a unified queue of tickets from every channel. AI-powered triage, automatic routing, and draft replies built specifically for help desk teams.

Unified Inbox

One API for email, chat, social messaging, bots, and webhooks. All messages normalized into a single schema.

AI Classification

Auto-tag by intent and sentiment. Context-aware draft replies generated instantly.

MCP Protocol

Native integration with Claude Code, Gemini CLI, OpenCode, Codex CLI, and ZeroClaw to empower AI agents.

Secure OAuth

Managed OAuth, encrypted credentials, webhook verification, and bot-token based channels where platforms require it.

Smart Routing

Route messages to team members or AI agents based on content, platform, or priority rules.

Real-Time Webhooks

HMAC-signed webhook notifications for new messages, connection changes, and status updates.

Integrations

Connect the channels
that matter

Gmail

Secure OAuth with automated incoming thread syncing.

Outlook

Connect Microsoft 365 Exchange mailboxes via OAuth.

SMTP/IMAP

Standard encrypted mail protocol for generic inboxes.

Slack

Sync channels and direct messages into the triage flow.

Discord

Listen to server channels using custom bot integrations.

WhatsApp

Read and respond to WhatsApp Business messages via Meta.

Instagram

Bring Instagram direct messages into the shared inbox.

Messenger

Handle Facebook Page messages from one workspace.

Telegram

Connect bot conversations through webhook or polling.

Webhooks

Inbound POST requests normalized into conversations.

For Developers

Three steps to
go live

01

Connect your channels

Securely link Gmail, Outlook, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, SMTP/IMAP servers, and webhook endpoints.

Terminal
$ POST /v1/connections { "provider": "gmail" }
02

Create an API key

Configure your workspace and get your access tokens from the settings panel.

Terminal
$ curl -X POST https://api.relvios.com/v1/keys
03

Read, route & reply

Fetch normalized streams, let AI draft replies, and track conversations via REST API or MCP protocol.

Terminal
$ GET /v1/threads?status=unread

Simple, transparent
pricing

Scale as your message volume grows. Save 30% on yearly plans.

Transform your
help desk workflow

Start using Relvios to power your help desk with a unified queue of tickets from every channel. Free trial — no credit card required.

How a Unified Mailbox Powers Help Desk

Help Desk teams face a common challenge: messages arrive from dozens of different channels — email, chat, social media, and messaging apps — making it nearly impossible to maintain a consistent, timely response. A unified mailbox solves this by bringing everything into one organized view.

With Relvios, your help desk team can power your help desk with a unified queue of tickets from every channel without switching between tools. Every message is normalized into a single schema, classified by AI for intent and sentiment, and routed to the right person automatically. AI-powered ticket classification and automatic routing to the right agent.

Our API-first approach means you can integrate the unified mailbox into your existing help desk workflow. Use our REST API or MCP protocol to connect AI agents that can read, classify, draft, and reply to messages — all programmatically.

FAQ

Frequently Asked Questions

How does it compare to traditional help desk software?
Yes! Relvios is specifically designed to help help desk teams by providing a unified mailbox that aggregates all channels. AI classification automatically prioritizes messages so your team focuses on what matters most.
Can I set up automatic ticket assignment rules?
Relvios supports smart routing rules that can assign messages based on content, platform, priority, or custom rules. For help desk, this means every conversation gets to the right person without manual triage.
Does it support SLA tracking and escalation?
Absolutely. Our API-first architecture is built for integration. Connect Relvios to your existing tools via REST API, webhooks, or MCP protocol for AI agent integration.
How quickly can I set up a unified mailbox for help desk?
You can be up and running in under 5 minutes. Connect your channels via OAuth, create an API key, and start receiving normalized messages. No complex setup required.

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