RelviosRelvios
Shared Inbox for Retail

Shared Inbox for
Retail businesses.

Retail teams struggle with managing customer service across in-store, online, and social channels. Relvios gives you a shared inbox that brings every message together — store emails, Instagram shopping DMs, WhatsApp support, and more — all in one place.

See how it works
SOC 2 ReadyEnd-to-end encrypted99.9% uptime SLA
Integrates with
Gmail
Outlook
Slack
Discord
WhatsApp
Instagram
Messenger
Telegram
SMTP / IMAP
Webhooks
Product Preview
0+
Channel integrations
0+
Messages processed daily
0.9%
Uptime guarantee
0ms
Avg. API response
Core Features

Why Retail teams choose our
shared inbox

Stop switching between tools. Our shared inbox is purpose-built for retail businesses that need to manage managing customer service across in-store, online, and social channels.

Unified Inbox

One API for email, chat, social messaging, bots, and webhooks. All messages normalized into a single schema.

AI Classification

Auto-tag by intent and sentiment. Context-aware draft replies generated instantly.

MCP Protocol

Native integration with Claude Code, Gemini CLI, OpenCode, Codex CLI, and ZeroClaw to empower AI agents.

Secure OAuth

Managed OAuth, encrypted credentials, webhook verification, and bot-token based channels where platforms require it.

Smart Routing

Route messages to team members or AI agents based on content, platform, or priority rules.

Real-Time Webhooks

HMAC-signed webhook notifications for new messages, connection changes, and status updates.

Integrations

Connect the channels
that matter

Gmail

Secure OAuth with automated incoming thread syncing.

Outlook

Connect Microsoft 365 Exchange mailboxes via OAuth.

SMTP/IMAP

Standard encrypted mail protocol for generic inboxes.

Slack

Sync channels and direct messages into the triage flow.

Discord

Listen to server channels using custom bot integrations.

WhatsApp

Read and respond to WhatsApp Business messages via Meta.

Instagram

Bring Instagram direct messages into the shared inbox.

Messenger

Handle Facebook Page messages from one workspace.

Telegram

Connect bot conversations through webhook or polling.

Webhooks

Inbound POST requests normalized into conversations.

For Developers

Three steps to
go live

01

Connect your channels

Securely link Gmail, Outlook, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, SMTP/IMAP servers, and webhook endpoints.

Terminal
$ POST /v1/connections { "provider": "gmail" }
02

Create an API key

Configure your workspace and get your access tokens from the settings panel.

Terminal
$ curl -X POST https://api.relvios.com/v1/keys
03

Read, route & reply

Fetch normalized streams, let AI draft replies, and track conversations via REST API or MCP protocol.

Terminal
$ GET /v1/threads?status=unread

Simple, transparent
pricing

Scale as your message volume grows. Save 30% on yearly plans.

Ready to unify your
retail inbox?

Join retail teams using Relvios to unify online and offline customer communications. Start your free trial today.

What is a Shared Inbox for Retail?

A shared inbox for retail is a centralized communication platform that brings all your retail business messages into one organized view. Instead of managing customer service across in-store, online, and social channels, you get a single dashboard where every conversation is tracked, classified, and ready for action.

Relvios connects store emails, Instagram shopping DMs, WhatsApp support and more into a shared inbox that your entire team can access. With AI-powered classification, messages are automatically tagged by intent and sentiment, so your team can prioritize what matters most. Smart routing ensures the right messages reach the right people.

For retail businesses, this means you can unify online and offline customer communications. Whether you're a small team or an enterprise operation, our shared inbox scales with your communication volume while keeping everything secure with end-to-end encryption and OAuth-managed connections.

FAQ

Frequently Asked Questions

Can I handle both online and offline customer inquiries?
Yes! Relvios connects to 10+ platforms including Gmail, Outlook, Slack, Discord, WhatsApp, Instagram, Messenger, and Telegram. For retail businesses, this means all your store emails, Instagram shopping DMs, WhatsApp support can be managed from one shared inbox.
How does it integrate with my retail POS system?
Our AI-powered classification system automatically tags and routes messages, helping retail teams unify online and offline customer communications. Smart routing rules ensure every message reaches the right team member.
Does it support Instagram shopping inquiries?
Absolutely. Relvios is built as an API-first platform with REST API and MCP protocol support. You can integrate our shared inbox with any existing retail tools via webhooks or direct API calls.
Is Relvios secure enough for retail communications?
Yes. Relvios uses end-to-end encryption, managed OAuth credentials, and webhook verification. We're SOC 2 ready with a 99.9% uptime SLA, making it suitable for retail businesses that need reliable, secure communication infrastructure.

Related Pages

Shared InboxOmnichannel Inbox For RetailShared Inbox For AutomotiveImap Shared InboxShared Inbox For Customer Support