RelviosRelvios
Outlook + Retail

Outlook Unified Inbox
for Retail.

Retail teams use Outlook daily. Relvios brings Microsoft 365 and Exchange mailboxes into a unified inbox alongside store emails, Instagram shopping DMs, WhatsApp support — giving your retail team a complete communication hub.

See how it works
SOC 2 ReadyEnd-to-end encrypted99.9% uptime SLA
Integrates with
Gmail
Outlook
Slack
Discord
WhatsApp
Instagram
Messenger
Telegram
SMTP / IMAP
Webhooks
Product Preview
0+
Channel integrations
0+
Messages processed daily
0.9%
Uptime guarantee
0ms
Avg. API response
Core Features

Outlook unified inbox built for
retail

Connect Outlook with store emails, Instagram shopping DMs, WhatsApp support in one unified inbox. AI classification, smart routing, and instant draft replies for retail teams.

Unified Inbox

One API for email, chat, social messaging, bots, and webhooks. All messages normalized into a single schema.

AI Classification

Auto-tag by intent and sentiment. Context-aware draft replies generated instantly.

MCP Protocol

Native integration with Claude Code, Gemini CLI, OpenCode, Codex CLI, and ZeroClaw to empower AI agents.

Secure OAuth

Managed OAuth, encrypted credentials, webhook verification, and bot-token based channels where platforms require it.

Smart Routing

Route messages to team members or AI agents based on content, platform, or priority rules.

Real-Time Webhooks

HMAC-signed webhook notifications for new messages, connection changes, and status updates.

Integrations

Connect the channels
that matter

Gmail

Secure OAuth with automated incoming thread syncing.

Outlook

Connect Microsoft 365 Exchange mailboxes via OAuth.

SMTP/IMAP

Standard encrypted mail protocol for generic inboxes.

Slack

Sync channels and direct messages into the triage flow.

Discord

Listen to server channels using custom bot integrations.

WhatsApp

Read and respond to WhatsApp Business messages via Meta.

Instagram

Bring Instagram direct messages into the shared inbox.

Messenger

Handle Facebook Page messages from one workspace.

Telegram

Connect bot conversations through webhook or polling.

Webhooks

Inbound POST requests normalized into conversations.

For Developers

Three steps to
go live

01

Connect your channels

Securely link Gmail, Outlook, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, SMTP/IMAP servers, and webhook endpoints.

Terminal
$ POST /v1/connections { "provider": "gmail" }
02

Create an API key

Configure your workspace and get your access tokens from the settings panel.

Terminal
$ curl -X POST https://api.relvios.com/v1/keys
03

Read, route & reply

Fetch normalized streams, let AI draft replies, and track conversations via REST API or MCP protocol.

Terminal
$ GET /v1/threads?status=unread

Simple, transparent
pricing

Scale as your message volume grows. Save 30% on yearly plans.

Unite Outlook with your
retail channels

Unify online and offline customer communications. Connect Outlook and all your retail channels in under 5 minutes.

Outlook Unified Inbox for Retail: A Complete Guide

Retail businesses rely heavily on Outlook for daily communications. But when Outlook is just one of many channels — alongside store emails, Instagram shopping DMs, WhatsApp support — messages get lost and response times suffer. A Outlook unified inbox integration solves this.

Relvios connects Microsoft 365 and Exchange mailboxes into the same unified inbox as all your other retail channels. Every message is normalized, classified by AI, and routed to the right team member. The result: your retail team can unify online and offline customer communications.

With secure OAuth connections, end-to-end encryption, and an API-first architecture, Relvios is built for retail teams that take communication seriously.

FAQ

Frequently Asked Questions

How do I connect Outlook for my retail team?
Simply click "Add Connection" in Relvios, select Outlook, and authorize via OAuth. Your Outlook messages will appear in your unified inbox within seconds, alongside all your other retail channels.
Can I handle both online and offline customer inquiries?
Yes! Relvios connects store emails, Instagram shopping DMs, WhatsApp support and 10+ other platforms into one unified inbox. For retail teams, this means all your communications are in one place.
Can AI help retail teams manage Outlook messages?
Absolutely. Our AI classification system automatically tags Outlook messages by intent and sentiment. Smart routing ensures they reach the right retail team member. AI can even draft replies for common retail inquiries.

Related Pages

Unified InboxOutlook Unified InboxUnified Inbox For RetailMessenger Unified Inbox For Retail